Heritage Care Place

Updated 3 January 2025

Heritage Care Place is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 3 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

We inspected the service on 20 February 2023 but were unable to rate the service due to insufficient evidence. We carried out this assessment to make sure the provider was meeting required standards.

Assessment activity started on 27 February 2025 and ended on 10 March 2025.

There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.

We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is requires improvement. We found 2 breaches of legal regulations in relation to safe care and treatment and good governance. Appropriate risk assessments were not always in place and therefore there was a lack of detail as to how risks should be managed and mitigated. Governance systems failed to identify concerns we found during this inspection. Some records required improvements to ensure information was detailed and informative. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 3 January 2025

Feedback we obtained from people who received care from the agency was mixed. All people told us care staff were kind and caring. They also said that care staff had the knowledge and skills to care and support them well. However, some people told us they were not always told in advance which care staff were arriving at their home.

People told us that they would not hesitate to raise concerns with management and said overall they were satisfied with the care and support they received.

We also spoke with 5 members of staff which included the registered manager, compliance officer and care staff. Staff we spoke with felt supported by management and spoke positively about working at the agency.

We obtained feedback from 2 external professional as part of this assessment.