• Dentist
  • Dentist

St Andrew Street Dental Practice

Queen Anne House, 2a St. Andrew Street, Hertford, SG14 1JA (01992) 583220

Provided and run by:
Dentex Assets Limited

Report from 5 August 2024 assessment

Judgements

  • Safe

    Regulations met

  • Effective

    Regulations met

  • Caring

    Regulations met

  • Responsive

    Regulations met

  • Well-led

    Regulations met

Our view of the service

We carried out this on-site announced assessment on 12 August 2024. We found the practice had met the regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Infection control procedures generally followed published guidance. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. St. Andrews Street Dental Practice is part of Portman Dentex, a dental group provider. The practice is in Hertford and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 7 dentists, 4 dental hygienists, 2 qualified dental nurses, 3 trainee dental nurses, 1 practice manager, 2 receptionists and 2 support staff. The practice had 6 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 dental hygienist, 2 receptionists, 1 support worker who was responsible for decontamination, 1 safety and quality specialist and the practice manager.

People's experience of this service

During our assessment, we saw patient feedback which commented on the kind and caring nature of staff. Patients said they would highly recommend this service. Staff gathered feedback from patients which was evaluated and shared with staff. The practice demonstrated a commitment to acting on feedback.