Care4u Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. They treated colleagues from other organisations with kindness and respect. A person said, “They’re all so kind and caring. I couldn’t ask for more.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People confirmed the support was tailored to their needs. A staff member said, “I think Care4U is a great place to work and there is always a strong focus on providing high-quality care to clients.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed any changes to the ways staff supported them were discussed with them and agreed. The provider visited people every week to make sure the care package was working and if it continued to meet their needs. A person said, “[Provider’s name] always check I’m happy with the support I get and if I need to change anything.”

People told us staff listened to them and understood their needs, views and wishes. Staff understood each person’s needs and how to meet these, including how any of their cultural needs were met. A staff member said, “If there are any changes to people’s needs, we make sure to tell the [provider’s name] and they make sure action is taken.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed the provider supported them to give their best to people when at work. A staff member said, “There’s always someone available if I need advice or support, whether it’s the provider, a team leader, or a colleague.”