About the service Simply The Best Care Ltd is a domiciliary care service providing personal care to people living in the community. The service is registered to provide support to older people, younger people, people with dementia and people with a physical disability. At the time of our inspection there were 60 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff understood how to identify and alert others to potential abuse involving people who used the service. The risks to people had been assessed, and plans were in place to manage these and promote people’s safety. Staff assisted people to take and manage their medicines safely when this was assessed as part of their care service. Staff and management took steps to protect people from infections. Staff recorded and reported any incident or accidents involving people, so these could be reviewed and learned from.
The provider employed enough staff to provide people with a reliable service, and checks were made to ensure people’s calls were at agreed times and staff stayed for the assessed time. Recruitment procedures helped to ensure the right staff were employed.
People's individual needs were assessed with them before their care started. Staff received training and ongoing management support to help them work safely and effectively. People had support to prepare their meals and drinks where they needed this. Staff and management sought to work effectively with community health and social care professionals involved in people's care.
People's rights under the Mental Capacity Act 2005 were understood and promoted by staff and management. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring and treated them with dignity and respect. People were encouraged to have their say about the service provided. People's care plans were individual to them, and staff said they read and followed these. People and their relatives were clear how to complain about the service.
The provider had quality assurance systems and processes in place designed to enable them to monitor and improve people's care.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04 December 2020, and this is the first inspection.
This performance review and assessment was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.