- NHS hospital
Whipps Cross University Hospital
Report from 16 December 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 15 and 16 July 2024. Whipps Cross University Hospital provides a range of NHS hospital services. This assessment looked at urgent and emergency services which we rated as requires improvement. The rating from urgent and emergency services has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at Whipps Cross University Hospital. The rating of Whipps Cross University Hospital remains requires improvement. In our assessment of urgent and emergency services at Whipps Cross University Hospital we had concerns around poor flow through the emergency department (ED) and we were not assured triage practices kept patients safe. We found that privacy and dignity within the ED was not always protected and there were insufficient numbers of staff to provide care for mental health patients. We were concerned that time sensitive medicines were not being managed safely across the ED; hand hygiene practices were poor and staff understanding of the deteriorating patient was poor. We also found that a number of key policies were overdue a review and patient documentation was not always consistently completed.