Southport and Formby District General Hospital

Updated 9 February 2024

Date of assessment 4 March to 19 March 2024. We conducted an on-site, focused assessment visit at Southport and Formby District General Hospital emergency department on 4 March 2024 in response to concerns around access, flow, and care of patients in temporary escalation spaces. We assessed a number of quality statements from the safe, effective, caring, responsive and well-led key questions. We have not rated this service since the provider of this service changed. This assessment did not cover all parts of our Single Assessment Framework; therefore, this service remains unrated. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. The service mostly provided and maintained safe systems of care, in which safety was managed, monitored, and assured. However, people were not always cared for in the right place. We found a breach of regulation for safe care and treatment in the safe, effective and responsive domains.

Updated 9 February 2024

Feedback we received and reviewed from people was mixed. People spoke highly of the staff but said that they had long waits and spent lengthy periods of time on corridors waiting for beds. People said that they did not know how long they would be waiting and did not feel well informed when we spoke with them. Patients told us they had been treated with kindness, and that staff were working hard.