- NHS hospital
St George's Hospital (Tooting)
Report from 12 December 2024 assessment
Contents
Ratings - Urgent and emergency services
Our view of the service
In January 2022, St George’s Hospital in Tooting, London became part of a group with neighbouring Epsom and St Helier University Hospitals NHS Trust to form the St George’s, Epsom and St Helier University Hospitals and Health Group (gesh). While continuing to operate as separate, sovereign trusts, the organisations and the teams work increasingly closely with shared goals. St George’s Hospital in Tooting, London, is the main hospital site of St George’s University Hospitals NHS Foundation Trust. The trust serves a population of 1.3 million across Southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation are provided and the trust also covers significant populations from Surrey and Sussex, totalling around 3.5 million people. St George’s University Hospitals NHS Foundation Trust employs around 9000 whole time equivalent (WTE) members of staff with approximately 3,400 working at St George’s Hospital. Urgent and Emergency Care was last inspected in 2019 when it was rated Requires Improvement overall. We carried out a very focussed, unannounced assessment of Urgent and Emergency Services on the 6th March 2024 during business hours, and 8th March, 2024 out of hours. This assessment was prompted in part by notification of two separate incidents, following which the service users died. The incidents are subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incidents. However, the information shared with CQC about the incidents indicated potential concerns about the management of risk of falls from height. This assessment examined those risks. We did not re rate the service as part of this assessment. The rating remains the same as the previous inspection report.
People's experience of this service
People felt safe and comfortable in the presence of staff, however the did not always feel there were enough staff on duty.