- NHS hospital
Kidderminster Hospital and Treatment Centre
Report from 24 July 2024 assessment
Contents
Ratings - Services for children & young people
Our view of the service
Kidderminster Hospital and Treatment Centre (KHTC) provides outpatient services and day surgery for children and young people. The children’s outpatient department at the KHTC is open Monday to Thursday; there are no clinics on Fridays or at the weekend. Children also attend the adult outpatient departments for some specialties including ophthalmology, ear nose and throat (ENT), audiology, trauma and orthopaedics and dermatology. Data provided by the trust indicated between 1 September 2023 and 31 August 2024 there were a total of 8,229 outpatient attendances by children and young people under the age of 18 years at Kidderminster Hospital and Treatment Centre. Of these, 2306 attendances were in paediatric specialties and the remaining 5923 were children seen in other specialties. Day surgery for children and young people was provided on the 1st, 3rd and 5th Friday of each month. From 1 September 2023 to 31 August 2024 489 children and young people under the age of 18 years had day case surgery at KHTC. Over 97% of day surgery episodes for children and young people were in ENT, oral surgery, ophthalmology, trauma and orthopaedics and urology. The onsite assessment of the children and young people service at KHTC was undertaken on 20 September 2024. Two Care Quality Commission inspectors, a children’s specialist advisor and an expert by experience carried out an unannounced (the service did not know we were coming) assessment. During the assessment we spoke with 10 children and young people,12 parents and carers, nursing and medical staff and leaders of the service. We reviewed staffing, 12 patient records, arrangements for medicines and policies and procedures used within children and young people’s service. We also carried out offsite interviews with staff, managers and commissioners of children’s services. The Children and Young People’s service was previously rated as requires improvement in June 2018. This assessment rated the service as good.
People's experience of this service
We spoke with 10 children and 12 parents during our onsite assessment of the service. Children young people, their parents and carers were satisfied with the service, its staff and information they received which added to their positive experience. Children, young people, their parents, and carers told us they received a good level of care when having surgery. This included the initial referral from their GP or dentist, the contact with the preassessment nurses and children’s outpatients, theatre staff and staff they met on the day of their surgery.