NR Aesthetics and Skin Ltd Also known as NR Aesthetics & Skin

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. The clinician protected people's privacy and dignity and treated them as individuals supporting their preferences. Appointments were not rushed so people had time to discuss their options and make informed choices and decisions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from service users was positive about the way the clinician treated them. People said the clinician treated them with kindness, dignity and respect.

The clinician recognised the importance of people’s dignity and respect. Only one patient was treated at any one time in the clinic to ensure privacy and confidentiality was maintained. In addition, privacy screens were used on the clinic computer and phone to assist patient information confidentiality. During a procedure, the clinician ensured they explained what was happening at each stage to reassure the service user and make them feel comfortable.

People had no concerns about how they were treated as individuals. They said the treatment was personalised for them and the clinician accommodated their needs and wishes.The clinician was passionate about delivering individualised care and had the skills and knowledge to understand how to ensure treatment was personalised. Appointments were not rushed, and people had the time they needed to discuss their options. The clinician explained that whilst maintaining equitable services, they took each individual circumstances for non-attendance into account. The clinician had linked with another local aesthetics provider where they arranged quarterly, or more frequent, meetings with each other as required. As part of these meetings, they discussed the care and treatment provided to service users to help ensure that people’s individual needs and preferences were met.

People accessing the service for treatment had chosen to do so as this was a service people paid for. People had the option to change their minds and make decisions about whether to proceed with the treatment offered. The clinician endeavoured to empower service users to make autonomous decisions and support them to have choice and control over their care, treatment, and wellbeing. They were given the opportunity to provide feedback or raise a concern and were given information on how to do this. In addition, the clinician assisted service users with the IT aspects of booking their treatments to avoid unnecessary anxiety with online systems.

People said the clinician took a full history before any treatment so they could understand someone’s immediate needs and refer on to a more suitable service or GP if these needs could not be met in the clinic. The clinician was alert to people’s needs and took time to observe, communicate and engage people in discussions about their immediate needs. They found out how to respond in the most appropriate way to respect people's wishes.

The clinician worked alone but had built a support network with other practitioners and through national organisations and attending training and conference events.

Although the clinician was a lone worker and did not employ staff, they had set up workforce wellbeing processes such as protected time for administrative duties and engaging in business coaching sessions.