Appendix 3: Survey findings related to transformation programme

1. Care England survey (April 2024)

This survey received 67 responses from adult social care providers representing 85,000 beds (around 20% of adult social care beds)

Statement: I believe that:Agree/agree stronglyDisagree/disagree strongly
CQC treats all ASC providers consistently and fairly12%68%
CQC support the wellbeing of staff during an assessment17%54%
Current routes to challenge an assessment are fair and proportionate11%63%
The work CQC does with ASC providers improves the quality of care and promotes…29%40%
CQC inspectors have the appropriate skills and training to fulfil their role to a satisfactory level15%58%
I feel satisfied with the frequency of inspections/ratings14%72%

Percentage of responses to the question:

What quality rating would you give CQC?

Inadequate41%
Requires improvement52%
Good6%
Outstanding0%

2. Homecare association survey (August 2024)

Care quality Commission: Regulatory performance in home care.  Jane Townson OBE for the Homecare Association.

75 responses regarding satisfaction with CQC

Dissatisfied44 (58%)
Somewhat dissatisfied15 (20%)
Neither satisfied nor dissatisfied11 (15%)
Somewhat satisfied3 (4%)
Satisfied2 (3%)