Frontline staff

What we look for

Safe

Learning culture

  • Are incidents of harm understood and defined by staff?
  • Are equality characteristics recorded for all incidents?
  • What stops staff reporting incidents?
  • Do staff feel there is a culture of improvement and change that is supportive of them?
  • Are women offered a conversation and an apology?
  • Does the service always follow an incident investigation procedure and policy?
  • Do you consistently get feedback from incidents?
  • Can you describe any changes or actions as a result of findings from an incident in the service?
  • How is clinical data including socio-demographic characteristics such as ethnicity routinely recorded, analysed and used to improve the quality of services?

Well-led

Governance management and sustainability

  • How often are serious incidents review meetings?
    • Are the correct staff involved?
    • How are these review meetings recorded and was there appropriate monitoring of action?