Thornlea Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us care staff and the management team knew them well and encouraged them to participate in their own interests and hobbies. One person said, “The staff give me choices in my care and life so that I can sometimes do more for myself. If I can't do something, they are there for me.” Talking with people, we evidenced that the role of peoples’ families was supported by the management team, and they were encouraged to be involved in their relative’s care and support and development of the home.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The registered manager had processes in place for ensuring people’s care documentation promoted their independence. In addition, information relating to people’s capacity to make decisions was in place, the guidance for staff to follow when providing day to day care was recorded to promote choice and control.

Thornlea staff and management team cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoken with were positive about the registered manager and deputy manager and the support and guidance they were provided with. One staff member said, “[Manager] very supportive, I have been here years and a great place to work.” Processes for competency checks were in place. This enabled staff to continue to develop and promote their wellbeing and skills.