Hazelwood House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Hazelwood House is a care home for older people and people under 65 years who have dementia and underlying mental health conditions. The service is registered to provide care and support for up to 15 people. At the time of our assessment, there were 14 people using the service.

We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment, person centred care and governance. The last rating for this service was requires improvement (published 4 July 2023). At this assessment we found improvements had been made and the provider was no longer in breach of Regulations.

Assessment activity started on 25 March 2025 and ended on 2 April 2025.

There was a registered manager in post. A registered manager is a person who has registered with the Care and Quality Commission (CQC) to manage the service. This means that they and the provider are legally responsible for how the service operates.

We assessed all the quality statements from the safe, effective, responsive and well-led key questions. The overall rating for the service has improved from requires improvement to good.

People's experience of this service

We met and spoke with 7 people who lived in the home. People spoke positively about their experiences of care, and we observed positive interactions between people and staff. People told us they felt safe in the home and were treated well. People were confident that staff had the knowledge and skills to care and support them. They said they would not hesitate to raise concerns with management and said overall they were satisfied with the care and support they received.

During this assessment we met and spoke with the provider, registered manager, 4 care staff and an administrative officer. Staff we spoke with felt supported by management and said staff morale was good, and the team worked well together to meet people’s needs.

During the site visit, we met and spoke with 3 external professionals. Feedback was positive and no concerns were raised. They told us management were approachable and responsive.