Hazelwood House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices about their care and support where possible. Staff understood people’s individual needs well and how they wished to be supported day to day. Care staff had established positive relationships with the people they supported. A person told us, “Staff are caring.” Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People had access to the community, and they told us activities were regularly provided in the home by external groups. On the day of the site visit, an activities coordinator supported people with light exercises with music. This activity was inclusive and there was a positive and upbeat atmosphere where people appeared to enjoy themselves. Other activities available to people in the home on a weekly basis were hand massages, spiritual visits, arts and crafts and quizzes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.