Ashmore Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. People were supported by a kind and caring staff team. Care plans outlined people’s care preferences and staff endeavoured to provide the care people needed however shortfalls in staff impacted on their ability to do this.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us that they were able to make some choices however some of their preferences were restricted by the availability of staff. This included access to activities and the times that people got up and were supported to bed in the evening. People and their relatives both described carers as dedicated and helpful. They told us that their privacy was respected and where they had indicated a preference for female carers this was followed. One relative told us, “They are very friendly and very caring. They’re pleased to go the extra mile. If my relative needs changing, then the doors are closed. They are very respectful and ask the person what she would like. My relative is spoken to directly and involved”. Another said, “I think the (carers) are caring and personal. They are invested in their residents. I’ve never heard a bad word from them.”

Staff were aware of people’s needs and preferences and told us that they were committed to supporting people and offering choice. They acknowledged that shortfalls in staffing impacted on people’s choices, and sometimes this meant offering people bed baths rather than assisting them to the shower.

Staff were busy but were attentive and polite. People were observed to have a good relationship with staff and interactions observed were warm and friendly. However, on the first day of our site visit people did not have a choice of main meal and we were told that this was due to shortfalls in the number of kitchen staff. On the second day of our site visit there was a choice available. We saw people were able to have visitors in line with national best practice guidance, in order to maintain relationships with family and friends. However, people did not always have choice and control in relation to their care.

People’s care needs were recorded in their care plan which gave clear information about people’s preferences likes and dislikes. Preferences regarding gender of carers was highlighted to ensure that staff were aware.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.