Abbeyfield Residential Care Home - The Grove

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

During the inspection we observed staff treating people with kindness and compassion. Staff showed concern for people's wellbeing in a caring and meaningful way. People looked comfortable in the presence of staff and did not hesitate to seek assistance and support when required.

There was a pleasant and friendly atmosphere throughout the building. Some staff we spoke with said they enjoyed their jobs. Comments included “Beautiful place to work. The residents are amazing. I think how I would like to be treated and that's how I treat people” and “Beautiful place to work. Residents are nice and welcoming.”

People we spoke with felt they were treated with kindness and compassion. Comments included, “I feel like the Carers have become my friends” and “Yes, there are always enough staff, and they look after me very well.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they had choices and were able to choose how they wanted to spend their time. Comments included, “I have as much choice as I can have. I prefer to be up a little later, so the staff always respect this” and “She does have choice, choices about what she wants to eat. She goes to bed when she wants. She loves to attend the monthly [name of group] meeting, as she was very active in her time.” People were supported to maintain relationships that were important to them. Comments included, “My daughter visited earlier today. I have recently attended my relative’s birthday party, it was excellent” and “I can maintain relationships. Former neighbours and church friends are always popping in.” People had access to activities and their local community. Comments included, “I am able to go out, can't shop anymore sadly but do enjoy trips out.” Care plans detailed people's likes, dislikes and preferences for how they wished to receive their care. For example, in some people’s care plans it documented they liked to have a bath on a Monday evening. One relative told us, “Mum gets help to have a bath once or twice a week, she is encouraged to do this, staff are very caring and supportive of her. There is always the time and the trouble taken to speak with her and encourage her all they can.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.