Our current view of the service
Updated
19 September 2024
Date of assessment: 7 January to 29 January 2025.
This assessment was carried out in response to concerns raised about the care and treatment people received and the service being unrated. The service is a residential care home providing support to older people, younger adults and adults of all ages living with dementia. People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations. People were supported to make their own choices and take risks. Staff provided information people could understand. The provider was responsive to people’s changing needs and made referrals appropriately to health care professionals when needed. Staff treated people kindly and gained consent before supporting people. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. However, we raised concerns over the lack of regular recreational engagement and social activities available to people. The provider was responsive to our feedback and shared plans to improve social engagement for people living in the home.
People's experience of the service
Updated
19 September 2024
People felt safe living in the home with the staff who supported them. People were encouraged to feedback into the service or raise concerns openly with the staff team and they felt staff acted on their feedback. Several people described how staff treated them kindly and ensured their privacy and dignity were respected. One person said, “The staff are lovely, so kind and helpful. Nothing is too much trouble.” They also said they could make their own choices and decisions. People told us the food was of a high standard and 1 person told us how their food preference was catered for in accordance with their beliefs and choices. People were involved in decisions about their care. Health professionals were contacted as and when required and people said staff supported them to attend medical appointments. Relatives told us the provider kept them updated and effectively communicated any changes in people’s health or support needs. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were listened to and staff consistently responded promptly when people required support. However, staff were often task focused and did not appear to have time to socially engage with people. When we spoke to people about activities and engagement, they told us more activity provision and social engagement was required in the home and within the local community.