The Care Quality Commission
  • Care Home
  • Care home

Chesterton Lodge

Overall: Good read more about inspection ratings

Loomer Road, Chesterton, Newcastle, ST5 7LB (01782) 576421

Provided and run by:
Anchor Hanover Group

All Inspections

During an assessment under our new approach

Date of assessment: 7 January to 29 January 2025. This assessment was carried out in response to concerns raised about the care and treatment people received and the service being unrated. The service is a residential care home providing support to older people, younger adults and adults of all ages living with dementia. People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations. People were supported to make their own choices and take risks. Staff provided information people could understand. The provider was responsive to people’s changing needs and made referrals appropriately to health care professionals when needed. Staff treated people kindly and gained consent before supporting people. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. However, we raised concerns over the lack of regular recreational engagement and social activities available to people. The provider was responsive to our feedback and shared plans to improve social engagement for people living in the home.

18 January 2022

During an inspection looking at part of the service

Chesterton Lodge is a residential care home providing accommodation and personal care to 42 people aged 65 and over at the time of the inspection. The care home accommodates up to 64 people in one adapted building across three floors.

We found the following examples of good practice.

The provider followed government guidance for visiting and had shared their visiting procedure with relatives. Visitors to the service were asked for their vaccine status and were required to complete a lateral flow test before entering the service

The provider had a contingency plan in place to ensure their were enough staff available to support people safely during periods of staff sickness.

The environment was well maintained and clean. Additional cleaning schedules had been implemented to lower the risk of cross transmission. There was enough PPE available and all staff were observed wearing the correct PPE in line with guidance.

Staff and people were regularly tested and had received COVID-19 vaccinations. Risk assessments had been completed to ensure people and staff in high risk groups were supported to remain safe.