Ivy&Sage Homecare Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to maintain their independence, to make choices about their care which was provided to reflect their preferences. Relatives told us their family member was supported to maintain their independence in relation to daily tasks and received support from care workers when required. A relative commented, “Having the carers has enabled [family member] to stay in their home own which has been critical to their mental health. [family member] is very happy at home, and this is directly due to the care and support provided by the two care workers.” Another relative explained that the care workers encouraged and helped their family member to do as much as they could. Relatives also confirmed that care workers supported their family member to make choices when providing care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.