Ivy&Sage Homecare Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received support what reflected their wishes and preferences which led to good outcomes from their care. The registered manager explained that a person’s cultural, religious and personal references were identified, and guidance provided for care workers to ensure the care they provided reflected these wishes. They identified care workers from the same or similar cultural background to support communication and understanding their needs. A relative explained that the care workers were “very respectful” of their family member and their friends from their religious community who visited. Relatives also confirmed that they felt the care workers were kind, caring and respected their family members dignity and privacy when providing support. The registered manager told us when they supported a person to access activities outside of their home it was discussed with the person and relatives to identify what the person preferred and enjoyed doing. This information was included in the care plan and guidance was provided for care workers who recorded in the records for each visit how they supported the person to access these activities.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.