Nutley Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. This meant people were supported and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence. People knew their rights and had choice and control over their own care, treatment and well-being. Staff considered people’s personal preferences and social needs. For example, we saw a range of activities being offered during our on-site inspection. We saw staff giving people choice and promoting their independence. Relatives told us there was a wide range of activities. One relative told us, “Having many organised activities and visits to the home all year through is a great stimulation for the residents.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.