Nutley Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive - this means we looked for evidence the provider met people’s needs.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. This meant the service actively listened to information about people who are most likely to experience inequality in experience.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. 1 relative told us, “The staff go above and beyond to make sure the people in their care live a fulfilled life.” Records showed staff received Equality, Diversity and Inclusion training. The provider had an Equality, Diversity and Embracing Culture policy in place, which staff followed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.