Positive OT & Case Management Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statements in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was rated good. The service was responsive to people's needs and ensured people's individual needs and preferences were met.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us the provider focused on positive experiences and outcomes for individuals. Care packages were bespoke and focused on individualized plans of care.

Staff told us people received individualised and personalised care, designed around their needs, wishes and preferences.

Processes were in place to ensure equity in experiences and outcomes. Care plans were person-centered and tailored to people's individual needs and wishes. The provider assessed what format people preferred records in and adapted this according to their needs. Individual packages of care were coordinated and strong links with other professionals meant people were offered a range of therapies as part of their care and support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.