Northern Counties Eventide Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The feedback from people and their relatives was very positive. Some comments included “I feel relaxed because they are so loving and caring.” A person who lives at the home told us, “Oh the staff can’t do enough for us. They are so respectful and polite. They are very kind and like family.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, faith was important to people who had chosen to live at the home. We observed sermons taking place, along with songs and prayers. One person told us “I don’t remember what is happening every day, but they’ll tell me and help me to join in. I like it because my faith is important, and I came here because my Church said it was nice here and it really is, and I can follow my faith.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, we saw some people had their own tea making facilities in their room, along with their own snacks. One person told us how they enjoyed it when the dog visited.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, 1 relative described a situation which was treated with sensitivity, as they did not know how their family member would react. The said “The manager was so kind and made me and [person] tea and hovered in case I needed support.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke with, without exception, all said they loved working at Northan Counties Eventide Limited and liked the manager. One staff member said “Faith is important here. Everything is done in a caring way. My values are also shared.” Another staff member said “The ambiance here is lovely. I feel all the staff truly care about the people who live here.” Another staff member said “We are well supported in our role.”