Northern Counties Eventide Home Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. For example, care plans had been recently reviewed with the person, their relative and professionals involved in their care and support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, 1 person’s pressure care risk assessment score had changed from month-to-month depending on how the wound was healing. Staff had ensured each score was up to date and reflective of the person’s need.

The provider worked well across teams and providers to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different providers. There was hospital admission information in place for people in the event they were admitted, with information which was important to them. This differed from person to person, based on their level of understanding and dependency. For example, one healthcare professional told us “I have no concerns here. I know I can leave instructions for staff and they will do it. People receive good care.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The provider supported people to live healthier lives and where possible, reduce their future needs for care and support. We spoke to a visiting healthcare professional who told us staff “Always follow instructions given to ensure people are safe between our visits.” This reduced the need for higher level interventions and hospital admissions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. One relative shared sensitive and caring feedback about their family member; “Staff tell us what’s happening. The care that [person] has had is second to none, if [person] was in hospital [they] wouldn’t still be here. [Person] sees the doctor here and they [staff] are very proactive.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where possible people had signed their own care plans. There was information regarding DoLs stored safely, including when they were due to expire, and any conditions stipulated. Capacity was reassessed during people’s reviews. Where people could make decisions, this was clearly recorded in their care plans.