Grandsmere Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We received unanimously positive feedback from people and relatives about staff and the support provided. People told us how they were supported and enabled to do the things they enjoyed. One person was part of a local sports club and went swimming most weeks, attended their football team’s matches and enjoyed bowling. Another person attended a garden centre daily and liked playing pool and going to the pub. Staff supported people to plan and book holidays. People’s finances were kept securely and managed safely. People had control over how their money was spent. One person said, “I have my own money, and I can spend it on things I want. I am trying to save up for a holiday. I don’t have much money, so I have to be careful, but staff help me with it.” People were supported to keep in touch with family and friends through calls and regular visits. Staff ensured people had everything they needed when they were staying away. One relative said, “Staff look after all his medication. When he does a sleep over at home, it is all clearly labelled for me with timings, so I do have confidence that they get this right.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.