Grandsmere Place

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to access community facilities and attend appointments. Records showed people accessed healthcare services such as GP, opticians and dentists as well as any specialist services.

The manager and staff listened to people and tailored their approach to ensure each individual received the support they required to ensure their needs were met. For example, staff worked tirelessly in providing emotional and practical support for one person throughout a close family member’s illness and subsequent death. This included visits to the family home and supporting the person with activities they used to enjoy doing with the family member. Staff provided easy read information about bereavement and spent time supporting the person through the grieving process. The person’s relative said, “When [family member] died, they talked to [the person] about [family member] being ill, so [the person] understood and explained about [family member] dying. [Person] used to go to the football match with [family member]. After [family member] died staff still found a way to take [person] to the matches. I really believe they go above and beyond. It genuinely surprised me that they made that effort”.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.