- Care home
Kingly House
Report from 2 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 to 18 October 2024. Kingly House provides accommodation for up to 17 adults with acquired brain injuries and Huntingdon’s disease. There were 13 people using the service at the time of our visit. Our last inspection was in September 2019. The service had made improvements and is no longer in breach of the regulation relating to staffing. At this inspection we found the provider had employed new staff and ensured staff were trained, supported and deployed to consistently meet peoples’ care and support needs. There was a strong learning culture; staff continually learnt from incidents and used these to improve safety and people’s experience. Staff knew how to recognise and report concerns. People were encouraged to maintain and improve their physical and mental well-being. Staff monitored people’s health and supported people to follow the health professionals’ advice and treatment plans. Staff ensured people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. The service always cared about and promoted the wellbeing of their staff. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. People knew how to give feedback and were confident the service took it seriously and acted on it. The management actively sought ways to address the barriers to accessing services to improve peoples' experiences. The service had improved in every area to incorporate the provider's positive and inclusive culture. The staff team had been supported and developed to have the character, skills and competencies to provide person centred care. People with protected characteristics felt supported. The registered manager worked with healthcare professionals to deliver the best possible care and were receptive to new ideas.
People's experience of this service
People told us they were happy living at Kingly House and that staff knew them well. People were relaxed with staff who were responsive to their needs. Staff knew people’s preferences, likes and dislikes. People were enabled to express their personalities through their activities and hobbies. For example, family events and activities that related to their interests. People’s privacy and dignity were maintained by storing clinical type equipment out of sight. People took part in monthly meetings to discuss a wide range of topics which led to changes and improvements to meals, outings and their environment. People were supported to use tailored communication aids. Relatives described how the service had been on a journey and the service had improved over the last 6 months, but most said the communication about how issues were resolved could be improved. People’s key workers were being reviewed so that staff were allocated to people who were the ‘best fit’ and knew them well enough for them to advocate for them and ensure key information was shared with families.