Kingly House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Peoples’ needs were assessed regularly or as their needs changed. Health professionals and people were involved in complex assessments such as managing symptoms of Huntingdon’s disease, diabetes or seizures; staff implemented the health professionals’ advice in care plans.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider ensured people’s care and treatment was in line with guidance from the relevant healthcare professional. For example, a person was supported to follow their treatment plan, which improved their health condition enough for them to keep in touch with their family. Staff ensured people received their food and drink in a safe way and where required followed health professionals advice to help prevent the risks of choking.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s risk assessments and care plans were developed over time to incorporate all the information required by staff, other health professionals and services. The lead of the Huntingtdon’s Disease (HD) team told us, “They [management and staff at Kingly House] maintain effective communication with our team and follow our advice. They have shown enthusiasm and motivation in learning more on HD and have received training as such both from the community matron and the HDA charity.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were encouraged to maintain and improve their physical and mental well-being. For example, people were supported to attend the gym, a men’s club and a mental health café. A health professional told us staff were, “Proactive in reporting issues relating to [people], keen to learn about managing their condition and implement changes requested in a timely fashion.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. For example, one person used to need thickened drinks to prevent the risk of choking; staff continually monitored them and worked with the speech and language team to enable the person to not need their drinks thickened.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People received information about their care and treatment in a way they could understand and had appropriate support and time to make decisions. Staff asked people for their consent before providing personal care. Health professionals and staff involved people in changes in their planned care and respected people’s choices.