Thorndene

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring and supported people to be as independent as possible. People were offered choices and staff understood the importance of ensuring people had control of their lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were encouraged to do things for themselves where possible. People told us how they were supported to clean their room and undertake daily tasks such as clearing away dishes or doing laundry. People went out on the activities they chose if they wanted to do so. One person said, “When I go out, I don’t like going out in groups. I don’t like being with other people.” They told us staff listened to this.

Staff were positive about promoting people’s independence. One staff said, “Even if it’s a small thing we encourage people to do every small step and celebrate all their skills.” Another staff said, “People can do so much and there is nothing holding them back, it’s their home and we come in to support people.”

People were supported to make choices. We saw staff use gestures and pictures to support people to make choices where they did not do so verbally. During lunch people helped themselves to sandwiches and drinks, choosing what they wanted from a buffet table. Staff and people sat together at lunch and there was a sense of equality and community with staff and people sitting together eating and talking. After lunch people cleared away their plates and loaded the dishwasher. During the day people had gone out to a variety of different places. For example, one person had gone swimming, another person had gone for a walk and then a coffee.

There was a co-ordinator at the service whose role was to support people with independence and developing or maintaining their daily living skills. They worked with people individually to support people with tasks such as cleaning and laundry. Other people were provided this support by their one-to-one staff. There was a kitchenette where people could make their own drinks lunches and snacks.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.