Thorndene

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care and support was person centred and this included ensuring people’s equality needs were taken in to account and met. Staff and the management ensured people were able to live how they wanted to live and supported people to overcome barriers to access.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People support was tailored to their needs through one-to-one support. For example, some people had been supported to access their own mobility cars. One relative said since moving to the service their relative was able to access the community more and attend the local church, which was special to them. They also told us, “I like the family feeling of it, and the fact that they understand the diversity of people’s needs – this comes from the management.”

The manager told us they worked to ensure equality in people’s experiences and outcomes. The manager and staff recognised that people living at the service were vulnerable to discrimination. A culture of equality and diversity was promoted by the manager and staff. Staff spoke about a family ethos and were proud to work at the service. Staff spoke in a warm and caring way about the people they supported. Staff told us how they considered people’s needs when people wanted to access the community. For example, staff planned how one person’s sensory needs could be met to ensure they were not excluded from the community though being overwhelmed. One staff said, “If we were going somewhere new, we’d make sure it was accessible.”

Good practice was promoted through the training and monitoring of staff. Topics, such as safeguarding, mental capacity, medication, positive behavioural support and risk management helped staff to provide the right support. This helped to ensure people were achieving good outcomes in relation to their needs. The service also took practical steps to promote equity. For example, the manager told us that people enjoyed exercise but didn’t always want to go to the gym. Some people had sensory needs and could find the environment too noisy or busy. The service had raised funds and was putting an outdoor gym in place in the grounds so people could enjoy this exercise in an accessible way. Consideration had also been made to ensure there was going to be equipment which was accessible for people who used wheelchairs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.