Thorndene

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live their lives as an everyday citizen. For example, people were supported to follow a religion if they chose and engage with society through the internet. Equity of access was promoted in the service to ensure people were able to engage in activities as they wanted to do so.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us that staff listened to their choices which had a positive effect on their well-being because they were being supported in the way they preferred most.

Staff told us they actively sought feedback from people every day, to check they were happy and that their choices were being met, to keep them at the centre of the care they received. People were supported to access places of worship as and when they wanted to. People had their own laptops and mobile phones and were supported to access the internet, for example, if people wanted to buy things online. People were supported to maintain their tenancy and encouraged to raise any issues or concerns which they needed support to address.

Good practice was promoted through the training and monitoring of staff. Topics, such as safeguarding, mental capacity, medication, positive behavioural support and risk management helped staff to provide the right support. This helped to ensure people were achieving good outcomes in relation to their needs. The service also took practical steps to promote equity. For example, the manager told us that people enjoyed exercise but didn’t always want to go to the gym. Some people had sensory needs and could find the environment too noisy or busy. The service had raised funds and was putting an outdoor gym in place in the grounds so people could enjoy this exercise in an accessible way. Consideration had also been made to ensure there was going to be equipment which was accessible for people who used wheelchairs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.