Epic Care Services Bradford

During an assessment under our new approach

Date of Assessment: 28 November 2024 to 13 December 2024. Epic Care Services Bradford is a domiciliary care agency that provides care and support to people living in their own homes. This is the first rated assessment for this service. This assessment was carried out remotely. We gathered information from people using the service, relatives, the registered manager, area manager and care workers. We found people received safe care, which met their needs and wishes. People were involved in assessments of their needs. Risks to people and the environment were assessed appropriately, with clear plans in place. People were treated with kindness and compassion. The service worked with people and their relatives to establish and maintain safe systems of care. Staff ensured they asked for consent before they supported people. Staff completed a training programme to support them with their role. People’s ability to consent was assessed and documented in their care files. Staff sought people’s consent prior to the provision of care. Regular audit and governance processes were carried out. Action plans were used to monitor and drive improvements. Staff were recruited safely, and enough staff were on shift each day to support people in line with their care plans.

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