- Homecare service
Epic Care Services Bradford
Report from 11 November 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 28 November 2024 to 13 December 2024. Epic Care Services Bradford is a domiciliary care agency that provides care and support to people living in their own homes. This is the first rated assessment for this service. This assessment was carried out remotely. We gathered information from people using the service, relatives, the registered manager, area manager and care workers. We found people received safe care, which met their needs and wishes. People were involved in assessments of their needs. Risks to people and the environment were assessed appropriately, with clear plans in place. People were treated with kindness and compassion. The service worked with people and their relatives to establish and maintain safe systems of care. Staff ensured they asked for consent before they supported people. Staff completed a training programme to support them with their role. People’s ability to consent was assessed and documented in their care files. Staff sought people’s consent prior to the provision of care. Regular audit and governance processes were carried out. Action plans were used to monitor and drive improvements. Staff were recruited safely, and enough staff were on shift each day to support people in line with their care plans.
People's experience of this service
Relatives felt a safe service was provided by staff, who were kind and compassionate. People were supported to live safely, comfortably, and were protected from the risk of abuse or harm. People were supported to be involved in making decisions about how they wished to have their care delivered. The registered manager kept in regular contact with people and their relatives, this provided oversight of people’s care and allowed any concerns to be addressed promptly and appropriately. Staff provided people with timely, appropriate support, and worked well together as a team. People and their relatives were given choice and control about how staff provided care and support, and when. People were encouraged and supported to do as much as they could for themselves, to maintain and improve their independence. Relatives told us staff were responsive to people’s needs and provided support as required during their calls. Care was person-centred and promoted people’s dignity, privacy and human rights. Staff supported people to avoid social isolation, by supporting them to complete meaningful activities and maintain important relationships with friends and families, as well as with those in the wider community. Relatives told us the staff team and registered manager were approachable and accessible, when needed.