Epic Care Services Bradford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives felt their loved ones were supported by staff who were kind, compassionate and maintained their dignity. One relative said, “[My relative] gets treated with the upmost respect and their dignity is maintained.” Staff spoke about how they ensured they treated people with respect in their homes and ensured their dignity was maintained. People’s care notes reflected dignified care was being provided.

Care records were tailored to the individual and provided specific information about people’s likes, wants and needs. This enabled staff to have the information they required to provide person centred care that treated people as individuals. Staff ensured they provided support on an individual basis and tailored this to meet the person’s needs. Staff had good knowledge of people and were able to speak to the person they were caring for as well as their families to get to know them better. Relatives felt their loved ones were treated with respect and as individuals. One relative said, “Staff regularly monitor [My relative’s] condition and if they are well enough to do any activities, they will actively encourage that and engage with them.” This person’s relative went on to say that staff have a good relationship with their loved one and do activities that they enjoy such as singing or watching movies.

The service had effective care planning systems and processes in place which allowed people to make choices and decisions and maintain control over their lives. The service also encouraged people to obtain and use various equipment that could also help enhance their independence. The management team told us the care staff worked hard to support people to retain their independence by involving them in decision-making. They also helped people to avoid social isolation by supporting them to complete meaningful activities and maintain important relationships with friends and families, as well as with the wider community. The service supported people to manage their health and wellbeing to maximise their independence, choice and control. One relative said, “[My relative’s] choices and wishes are respected, and [my relative] is consulted in all their care needs."

Relatives told us staff were responsive to people’s needs and provided support as required during their calls. There was flexibility within service delivery and people told us staff would try to accommodate any changes in timings of calls to ensure people’s needs were met. One relative discussed how the team had been great at accommodating last minute changes for their relative. Staff told us they were able to meet people’s needs, and the service was accommodating to people’s changing needs or changes to how they wanted to receive their care and support. The team ensured they worked well to provide a responsive service to people.

The service had an effective system to ensure staff were well supported. This included regular one to one supervision sessions and appraisals with the registered manager. This provided opportunities for identifying areas for development and sharing information about best practice. Policies were also in place to support staff’s wellbeing and recognise the needs of a diverse staff group. Staff told us they were confident to discuss any difficulties they were having with the registered manager. Staff told us they felt the management team were supportive and cared about their wellbeing, which enabled them to deliver person centred care.