Optimum Care (South) Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they were treated with kindness, compassion and dignity. They told us they were treated as individuals and were supported to make their own decisions and choices. Staff gave examples of how they promoted people’s independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were treated with kindness, compassion and dignity. They told us they were treated as individuals and were supported to make their own decisions and choices. People told us staff knew them well and how they liked to be supported. One relative told us, “They [staff] act on what I say.” People told us they were encouraged to be as independent as possible. One person told us, “They just leave me to let me get on. If I can’t manage they are just standing in the hall. I just need to say, ‘I need your help’ and they are there in an instant…I want to do what I want to do on my own. If I can’t, I’ve only got to call them, and they are there.”

Staff gave examples of how they promoted people’s independence and respected people’s choices. One staff member told us, “As carer's we always try for them to live independently and make decisions and choices, this is their care, and they know what they want.”

People’s care plans and risk assessments included what people could do for themselves. People and their relatives were involved in reviewing and making decisions about their care. The management team were in the process of reviewing all care plans at the time of the assessment, to make these more person centered, with an increased level of detail.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.