Optimum Care (South) Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had systems in place to promote equity of experience and outcomes. People’s religious and cultural needs were met. People and their relatives told us that they had the opportunity to raise concerns and offer feedback regarding the quality of service they received.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us that they had the opportunity to raise concerns and offer feedback regarding the quality of service they received. One relative told us, “When I’ve had any problems, I’ve spoken to them, and it’s been sorted…They’ve taken care of [relative] and that’s been my main concern.”

Staff told us that they treated people with fairness and respect. They had a good understanding of person centred care. One staff member told us, “It’s about how they want their care, it’s their choices, it’s about respecting them and about how you deliver that care.”

The provider had systems in place to promote equity of experience and outcomes. The provider was able to give numerous examples of how they had met people’s religious and cultural needs. This included supporting people to their preferred place of worship and recruiting staff able to speak people’s first language.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.