SENSE - 54 Monks Dyke Road

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This assessment was undertaken to assess an age-related rating of this service. At this assessment we looked at 7 quality statements. Under the key question of Safe we looked at Safeguarding people, management of risk and safe and effective staffing. Under the key question of Effective we looked at assessing people’s needs and consent to care and treatment. Under the key question of Caring we looked at supporting people with independence, choice and control. Under the key question of Responsive we looked at Equity in experience and outcomes. Under all these areas of care we found people were being well supported. They were safeguarded from harm as staff had the knowledge and training to support them in providing safe care for people. The risks to people’s safety were effectively managed. There was enough appropriately trained staff in place to support people. People’s needs were assessed and relatives engaged in their family members care. People who lack capacity to make their own decisions were supported using the principles of the Mental Capacity Act 2005. People were treated with dignity and respect by staff who knew them well and worked to ensure they were able to access services to achieve good outcomes of care.

People's experience of this service

Majority of the people living at the service were non-verbal and some people were only able to use key words to communicate. We used observation and feedback from families to establish people’s views. People and their families were extremely positive about the care provided at the service. They told us communication was particularly good and people were well supported by staff who cared about their welfare. The staff facilitated appointments and managed people’s health needs efficiently. Everyone we spoke with had confidence in both the management team and the staff who supported their families and our observations supported their views.