SENSE - 54 Monks Dyke Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were regularly assessed and their relatives were involved with this process. People were supported under the principles of the Mental Capacity Act 2005.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

All the relatives we spoke with were engaged in assessing and monitoring people’s care needs. One relative said, “It is well managed, (service) they communicate well, we have regular reviews, there is one in the next few days. We are happy, we feel positive about the staff and the atmosphere.” Another relative told us the communication from the home was good. They said, “We get on fine with (Registered Manager) we have regular phone calls and when I go in to see [Name] the registered manager and I have a quick chat, we talk about [Name] and their progress.” When asked if there was anything in their relative’s care plan that could be improved, they said, “No…I cannot think of anything. [Name] is well settled there; they are very sensitive and at Sense they understand [Name]. A further relative said, “If I’ve had any issues with [Name’s] care plan, I take it to the manager and we resolve it.”

Staff told us they were involved with the ongoing assessments of people’s needs. They were able to read the care plans and risk assessments whenever they needed to. Staff told us people’s needs were discussed regularly.

There was comprehensive information in people’s care records to show their needs were both assessed when they were admitted to the service and reviewed on a regular basis. We saw evidence to show people and their relatives were involved as much as possible in providing information to support effective care for people.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Relatives we spoke with gave positive feedback on how their family members were supported by staff when making their own choices about their care. One relative told us their family member let staff know what they wanted, ‘mostly by key words.’ Relatives told us they participated in best interests meetings when needed and felt the staff all worked in the best interests of their family member.

Staff we spoke with showed a good understanding of making sure people were able to make their own choices wherever possible. One member of staff said, “It’s about giving people choice and remembering just because they may not be able to make big decisions about their care, they should be given the chance to make simple decisions like what they want to eat, wear or spend their time.”

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguarding (DoLS) The provider was working in line with the Mental Capacity Act. People’s capacity to make their own decisions was assessed and they were supported by relatives, staff and health professionals using best interest meetings to ensure specific decisions were made using the least restrictive option for the person. Where people required a DoLS these were either in place or being processed by the appropriate health professionals.