Smiles and More Dentistry

Updated 30 September 2024

We carried out this announced on-site assessment on 28 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Improvements should be made to the systems to review and investigate incidents and accidents. Improvements should be made to ensure record keeping is consistently recorded in line with national guidance. Smiles and More Dentistry is in Widnes and provides private dental care and treatment for adults and children. There was ramp access to the practice and car parking spaces were available near the practice. The practice had 1 treatment rooms. During the assessment we spoke with 1 dentists, 1 clinical dental technician (who was also the practice owner), 2 dental nurses and the practice manager. At the time of the assessment, the practice had 8 staff members.

Updated 30 September 2024

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Their responses provided a positive view of the dental team and care provided by the practice. Comments included “Very friendly and professional”, “I would highly recommend this dental practice all the staff are really friendly and helpful, you are always made to feel really welcome and listened to” and “Great service, dentist was very helpful and very good”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.