- Independent mental health service
Moorlands Neurological Centre
Report from 25 November 2024 assessment
Contents
Safe
Safety was a priority for staff and leaders within the service and they provided care in a way that made patients feel safe. Staff were familiar with policies and procedures used to safeguard patients and ensured the environment was kept safe. The service promoted a culture where staff and patients were able to raise concerns, identify risk and learning was encouraged. Patients were actively encouraged to be involved in their care and treatment. The service used a safe staffing tool and the wards were rarely short staffed, however some staff and patients felt there were not always enough staff during busy periods to ensure patients were cared for in a way that they preferred.