OSJCT Ermine House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were enabled to maintain contact with relatives and friends. A relative described the home as, “A happy home” and told us they were welcomed over the festive period and joined their relative for lunch. We saw the home had frequent visitors who were welcomed warmly and with familiarity by staff. The registered manager told us there were quieter lounges that people and their visitors could use if they liked. Staff including kitchen staff and carers were seen respectfully talking to people in the dining room and giving people choices of where they wanted to sit or what they wanted to eat.

People were supported to have control over their care and treatment. Relatives told us staff supported their family member to take their medicines which sometimes they refused. They told us staff would encourage them to take their medicines but never in a way that took away the person’s choice or control. Another relative told us, “Despite my relative not having a lot of conversation, staff engage with them.”

The registered manager told us there were activities available if people wanted to join them. We observed an activities board displayed in the dining room which gave people insight into what was on that day. Some people chose to go to luncheons at the local church and the registered manager told us they had summer fayres and barbecues.

People were able to have their say through resident meetings and funds in place to purchase enhancements for the home were managed by the residents as they could vote for what they wanted. For example, they had most recently chosen a gazebo so people could sit out in the garden safely in the summer.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.