Calway House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The provider used incidents of concern to learn across their services.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider used incidents of concern to learn across their services. For example, following one incident, the providers policy had been reviewed and included the introduction of a mandatory risk assessment being completed for all people across the care homes. The provider’s quality team monitored risk assessments for people were not missed. As part of the learning process a training video had been introduced as part of the provider’s mandatory training to give staff clear guidance. The provider’s weekly bulletins kept staff informed about changes being implemented and gave staff guidance about dysphagia. A monthly governance meeting in all of the provider’s homes discussed incidents and learning. The outcome of these meetings was shared with the provider’s quality team who assessed the concerns and learning across all of their services. The registered manager and provider’s quality team were able to easily monitor people’s care from the electronic records and identify any areas that needed to be addressed. The registered manager had reviewed a recent incident and had supported their staff team. They had analysed the information and looked to see if there was any learning they needed to put in place.