Keneydon House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Keneydon House provides accommodation for up to 21 older people, some of whom are living with dementia. At the time of the inspection there were 19 people living at the service. The service is in one adapted building. People shared communal areas such as lounges, dining room and a garden. The site visit on 14 August 2024 was undertaken by an assessor and a regulatory coordinator. The site visit on 25 September 2024 was undertaken by 1 assessor. An expert by experience made telephone calls to people’s relatives on 19 August 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Staff calls were made during the week commencing 26 August 2024. The assessment was prompted by information we held about the service. We carried out a full assessment. We found that some risk assessments lacked information. The provider needs to ensure that information is fully documented during the recruitment process. Some areas of the service were in need of re-decoration. Medicines were well managed. Our observations showed that people were treated with kindness and their privacy and dignity was protected.

People's experience of this service

We spoke with 6 people who used the service, 9 family members, 7 members of staff, a visiting health professional, the manager, the finance officer and feedback was received from another professional by email. Most people were complimentary about the standard of care received. Comments included: “Day to day care is excellent”, “Our family is satisfied with the care that [family member] is getting. We have no complaints. They respond promptly to their needs every day.” “Staff are really switched on. I have total confidence in them. They seem to be the same carers and there isn’t much changing of staff.” “I am kept well informed. Like when there was a COVID outbreak or when any incidents have happened”. “Never had a complaint or concern. I’d talk to the manager if I had a complaint or to the CQC.” “The manager is very much approachable. I’ve met them several times; they keep me up to date on visits. The home seems to be very well organised”.