Keneydon House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were observed to have positive interactions with people and spoke about them in a kind and respectful way. People’s individual needs and preferences were well understood by the staff we spoke with during the visit. Staff had guidance to respond to people’s immediate care needs, to reduce the risk of avoidable distress, pain, or discomfort.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us, “Staff are good at caring, they look after us really well.” A relative said, “The carers are happy and cheerful. Nothing is a problem, and they do a great job. They treat [family member] well as if they were at home.” Another relative commented, “Staff really respect the dignity of residents. They are friendly, kind and compassionate. It’s like a family atmosphere. They did a birthday party for [family member] last month with singers and a fantastic cake.”

Staff spoke about people in a caring way, a staff member told us, “We [staff] treat residents as if they were my family.”

Our observations showed that staff supported people with kindness. We saw a person was becoming distressed and staff supported them to move to another area of the service which relieved their distress.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

All the people we spoke with told us they were given choices, for example, when being offered activities.

Staff respected people’s individual choices and people’s feedback confirmed this. We observed adaptive equipment was used during mealtimes to enable people to remain independent whilst eating.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives we spoke with told us how staff respond to their needs. A person said, “Staff are always on hand to help.” One relative told us, “I don’t think they have to wait. Staff keep an eye on them as they tend not to ask for help, but staff are very observant and know when they need help.”

Staff were able to explain how peoples care, and support needs were met.

We observed staff recognised people’s discomfort, or anxiety, and responded quickly and provided reassurance appropriately to this.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.