Unity Health Care Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.



This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service always treated people with kindness, empathy and compassion and respected their privacy and dignity. They treated colleagues from other organisations with kindness and respect. People, relatives and professionals were very positive about the caring nature of the organisation and staff. Their comments included, “Staff take time to get to know their clients and appear to offer excellent support”, “They [staff] are gentle, caring and discreet” and “[Name] is very happy with their care. In fact, every aspect of their care is more than ok.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs. People and their relatives told us staff took time to speak with people during care visits and communicated effectively. A person commented, “Communication is great, and we have a good laugh and joke. I always feel listened to, they are like family.”

Staff at the service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. Staff supported people to remain as independent as possible. People’s care plans provided guidance for staff to promote people’s independence. A relative commented, “[Name] is still very independent and is encouraged to do as much as [Name] feels they can” and “Carers take [Name] to the hairdressers once a week and brings them home.”

Staff listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were supported by staff that were familiar to them which enabled staff to anticipate and meet people’s needs quickly and in ways that reduced and mitigated people’s discomfort and distress. A relative commented, “[Name] doesn’t like to ask for help, so the carers are really observant to anticipate needs as well as following the care plan.”

The registered manager cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care. Staff provided very positive feedback about their experience of working at the service. They all said the registered manager was very accessible and supportive.