Unity Health Care Solutions

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People’s care was assessed before their package of care commenced. A care plan was put in place and information was communicated to staff before they went to support them. A relative commented, “[Name]’s care plan, which I was involved in creating, covers all their care needs.” Care plans were evaluated to monitor people’s well-being and to identify any current risk and reflect people’s changing needs. A person told us, “I have a care plan in a file which the carers update after every call.”

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. A person told us, “I have a care plan on my mobile. Staff cook my meals and give me choices.” Records included specialist advice and guidance, that had been obtained where people had additional support needs. Relevant health and social care professionals such as physiotherapists, occupational therapists and speech and language therapists were involved to ensure staff had the correct guidance. This ensured people’s needs such as for moving and assisting or swallowing difficulties were met safely and that staff followed best practice.

Staff at the service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service had a system in place for staff to communicate with each other and with people, which enabled them to effectively deliver people’s care and support. Staff had access to an app on their electronic devices where updates and messages could be shared between staff and relatives instantaneously. A relative told us, “The staff within the company communicate well. They update the care plan on the app which I access at least once a day.” Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. A professional commented, “Staff follow the guidance and my care plans” and “I have always been responded to when queries arise and have also found staff to respond quickly if someone needs an increase in their care package.”

Staff at the service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives, and where possible, reduce their future needs for care and support. Relatives told us they were informed immediately if their loved one was unwell. A relative commented, “The carers are very proactive where they think [Name] needs to see a GP, district nurse or other health care professional, they will either let the office, GP and myself know.”

The service monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Regular meetings took place to review people’s care packages and action was taken immediately following any changes to people’s health needs. During reviews, care needs were discussed to improve outcomes. A professional commented, “The manager visits frequently to make sure the support is working.” A relative told us,” [Name] has a care plan folder which is reviewed regularly with us both.”

Staff at the service told people about their rights around consent and respected these when delivering person-centred care and treatment. The management team carried out assessments, around people’s mental capacity and care records contained all relevant information and were documented in line with guidance. A person told us, “I am involved and kept in the loop if there is any change or a review is necessary.”