- Independent hospital
Chartwell Hospital
Report from 11 June 2024 assessment
Contents
Ratings - Diagnostic imaging
Our view of the service
Chartwell Private Hospital is an independently run Diagnostic and Treatment Centre. The Hospital offers, outpatient consulting rooms with phlebotomy facilities on the ground floor, an endoscopy unit covering diagnostic scopes of all types, including colonoscopy and sigmoidoscopy with a diagnostics suite and MRI, situated in the basement. The hospital offered services 7 days a week. They provided services for both NHS and private referrals for adults over the age of 18. The hospital had a registered manager in post for 4 years and was registered for diagnostic and screening procedures and treatment of disease, disorder or injury. The hospital was previously inspected on 12 October 2023 diagnostic imaging was inspected but not rated. The service was last rated in March 2022 which inspected diagnostic imaging, medical care and outpatient. We commenced a focused announced inspection looking at safe and well-led domains for diagnostic imaging, medical care and outpatients. During the inspection, we spoke with staff, leaders and people who use the service. We looked at care records, policies and other documents relating to the service. The service did not ensure patient safety checks were completed in line with guidance. The service did not share lessons learned from incidents. The service did not keep equipment clean and safe for patient use. The service did not always use effective systems to clean the MRI machine. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, staff had up to date mandatory training and all staff had up to date DBS checks. Leaders had made improvements to the environment to ensure it was safe for patient use. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
People's experience of this service
People told us they felt well informed about their care and treatment and were involved in the decision making about their treatment. People told us the patient waiting room was spacious and patients were able to follow the signs to get to the MRI area by lift or stairs. People told us the service had suitable facilities. However, people told us there was a lack of communication from staff.