- Independent hospital
Chartwell Hospital
Report from 11 June 2024 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
Chartwell Private Hospital is an independently run Diagnostic and Treatment Centre. The Hospital offers, outpatient consulting rooms with phlebotomy facilities on the ground floor, an endoscopy unit covering diagnostic scopes of all types, including colonoscopy and sigmoidoscopy and MRI is situated in the basement. The hospital centre offered services 7 days a week. They provided services for both NHS and private referrals for adults over the age of 18. The hospital had a registered manager in post for 4 years and was registered for diagnostic and screening procedures and treatment of disease, disorder or injury. The hospital was previously inspected on 12 October 2023 diagnostic imaging was inspected but not rated. The service was last rated during the March 2022 inspection in which diagnostic imaging, medical care and outpatients were inspected. We commenced a focused announced inspection looking at safe and well-led domains for diagnostic imaging, medical care and outpatients. During the inspection, we spoke with staff, leaders and people who use the service. We looked at care records, policies and other documents relating to the service. The service did not always complete administration records accurately. People were not always having their physical health monitoring recorded when recovering from procedures. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, managers shared learning with their staff about lessons learned following incidents. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
People's experience of this service
People told us they felt well informed about their care and treatment and were involved in the decision making about their treatment. People told us they felt safe and supported in the environment. People knew who to contact if things went wrong. People told us they thought the environment was clean and they were happy with the facilities.