Jasmine Court Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to maintain relationships that were important to them. People were supported to maximise and maintain their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff treated them well and they were happy with the support they received. A person told us they did not require specific care and support from staff but at night they sometimes found it difficult to elevate their legs and place them on the bed. They told us, “If I ask for anything I get it.” Another person when asked if they received appropriate care and support staff, stated, “Absolutely.” A relative told us, “Yes, it’s very good here” and confirmed when their relative was unable to settle at night, staff made them toast. Other relatives’ comments included, “The staff are very helpful and accommodating. The nurses and carers are very kind and willing”, “I really like it here, I know X is happy and they [staff] all know us” and, “The staff are very kind and every time I’m there, I hear the staff speaking nicely to the people who live there.”

Staff were aware of who and how people liked to be supported so as to maintain their independence. Staff told us people could choose what time they got up in the morning and the time they went to bed, what clothes they liked to wear, where they wished to have their meals and whether or not they wished to participate in social activities. Staff were able to tell us how they enabled people to make day-to-day choices, whether these related to simple or more complex decisions. For example, staff told us about the support provided for a person who could refuse their medicines. If the person refused to take this, several attempts were made to administer their medicine, including using a different member of staff.

Our observations showed people were supported by staff to maintain aspects of their independence. For example, people had access to appropriate equipment, such as walking frames to help maximise their mobility and independence. Where applicable people were encouraged to retain their independence at mealtimes. Staff confirmed that some people who were very reliant on staff for most activities of daily living, were actively encouraged to undertake some aspects of their personal care, such as washing their face and hands, and brushing their teeth, to maximise their independence. People were supported to maintain friendships and relationships that were important to them and during the assessment many people were observed to have visitors. Relatives told us there were no visiting restrictions during the day but implied the service preferred them not to visit after 8.00pm at night. A relative told us, “I can come and go when I like.”

People's care plans contained information to promote their independence, for example, mobilising around the service with no or little support from staff, engaging in social activities, making choices about their diet and meal selection and communication.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.